Ideally you should get a letter as stated on CIC website:
What we accept as proof
Funds must be readily available to you. For example, you can’t use equity on real property as proof of settlement funds.
The funds must be available both when you apply and when (if) we issue you a permanent resident visa. You must prove to an immigration officer that you can legally access them to use to settle here when you arrive.
For proof, you must get official letters from any banks or financial institutions where you are keeping money.
- be printed on the financial institution’s letterhead
- include their contact information (address, telephone number and email address)
- include your name
- list outstanding debts such as credit card debts and loans
- include, for each current bank and investment account:
- account numbers
- the date each account was opened
- the current balance of each account
- the average balance for the past six months
I would recommend to try again and tell them this is for immigration purposes and that you require a letter in a specific format. Check if they have an online form where you can request such summary letter. Let us know how that goes. I haven’t heard of a lot of people using “online banks”. Usually everyone ends up getting some variation of summary letter by visiting a branch.
That being said, it’s a gamble if you are not able to get the summary letter from the online bank. Some officers may look at the PoF part more strictly than others. If anyone has a different experience we’d like to hear it.
Is it possible to transfer funds to a physical bank and then get the summary letter and statements? You’ll probably have to include the transfer part in letter of explanation.