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Time Taken for Post ITA

Dear All,

Require your help in knowing about the waiting time for PPR process. We have submitted all Documents on Jan 4 2019. Our medicals have been cleared and bio-metrics have been done. As per the tracker in CIC website, our completion time and date has been shown as Jul 4th 2019. We have not received any communication. We have mailed as an enquiry, where they said Back ground verification process is taking time. Till now we have not received our PPR request.
Is there any delay in the process?