Proof of work experience
To prove each work experience claim and to validate that the applicant meets program requirements
The personalized document checklist in applicants’ online account prompts the applicant with an upload field for each work experience declared.
At the completeness check, the processing office determines only whether the required documents are included. The validity or fraudulence of the information is assessed only if and when the application is placed into processing.
The following documents are mandatory for each work experience declared:
a reference or experience letter from the employer, which
should be an official document printed on company letterhead (must include the applicant’s name, the company’s contact information [address, telephone number and email address], and the name, title and signature of the immediate supervisor or personnel officer at the company),
should indicate all positions held while employed at the company and must include the following details: job title, duties and responsibilities, job status (if current job), dates worked for the company, number of work hours per week and annual salary plus benefits; and
if the applicant is self-employed, articles of incorporation or other evidence of business ownership, evidence of self-employment income and documentation from third-party individuals indicating the service provided along with payment details (self-declared main duties or affidavits are not acceptable proof of self-employed work experience).
If the work experience is in Canada, proof may include copies of T4 tax information slips and notices of assessment issued by the Canada Revenue Agency (the time period for these documents should reflect the work experience timeframe [e.g., work experience from 2006 to 2008 requires only documents from those calendar years]).
You are supposed to get a letter that contains job duties and responsibilities. I would say try again to get said letter.
How strict is the whole NOC thing?
They need the job duties description to match to the NOC that you selected. If you are unable to get such letter no matter how hard you try, you have to prove that you tried to get the letter but were denied (e.g. denial email from boss should work), and add this in letter of explanation. Then it is upto the CIC officer to determine.
If boss doesn’t relent, get one from colleague(s) on unofficial/plain paper.