Primary Applicant (Canada) & Spouse (India) in different countries - sending passports issue


We got our PPR mail. After AOR, primary applicant travelled to Canada on February 2019 and the dependents are in India. we got the PPR mail asking to submit the passport in India. We have mailed to Ottawa CPC for visa office change and yet to receive reply from them. Meanwhile, we called CIC and the agent told that the primary applicant can mail their passport to Ottawa with a letter of explanation and after that secondary application can submit passport with the letter of explanation. Can the primary applicant submit passport as suggested by CIC agent or should we wait for a reply mail from Ottawa CPC?? Kindly guide us!!

Also, CIC agent suggested that Primary applicant should send passports to Ottawa and after it gets approved, the New Delhi visa office has to send another mail requesting to submit passports for dependents. This is what CIC agent suggested. Not sure whether this whole process gets completed within 30 days. Kindly guide us if anyone has gone through similar situation. Need urgent help because of time constraints.

Submitting passport for PR visa stamp

Hi @canadadreams, sorry for the late response. I hope your problem has been solved. However, my husband (spouse) was in the US and I (PA) was in India when we got our PPR. Since we had applied via an agent we requested them to raise a request through the account. I think you can raise a request for the same through your account. CIC will issue a second PPR. The second PPR will be extended for a month from the date of issue. Hope this helps! When we had called CIC Ottawa, the agent had told us to write an email explaining the situation. But nothing about a letter of explanation. Also the second PPR will contain the address of the office you will have to send your passport and an Annex A, I think, form where you will have to fill in details where the stamped passport will have to be delivered in the USA.