Sending passports from US to Ottawa

Need your help with sending the passports for stamping post PPR. Which service should I use FedEx, UPS etc or use the services from VFS? Which one is safe, reliable and has a complete tracking service? Which option did you use?

I used FedEx, which provides tracking. It took me 15 days to get my passport back.

I used Fedex to send my passport from the US to Ottawa and received it in 15 days precise. It is safe and convenient. Make sure you include a commercial invoice for inbound and outbound packages.

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Was it 15 business days? Also, did you receive any communication from CIC during that, like acknowledgement or confirmation of receipt, etc.

No, unfortunately CIC does not communicate with you. I included a “signature needed” option with my mail which could confirm that my package was signed for. 1 week after they received my passport, my status changed online stating my application was approved. It was 10 business days.

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Thanks for the information. I sent my passport and was received by CIC on the 10th of this month. Been a week and no update on my application status. How long does it generally take for CIC to approve and send the passports back?

2 weeks…

I sent my passport by UPS yesterday. they mentioned that i need commercial invoice to send to Canada and dont need one for getting it back. So i didnt include one. Did anyone else did the same?

Yes, I sent through FedEx. Sent a commercial invoice for both inwards and outwards.

Hello! I received my “ready for visa” letter today. Could I ask two questions about the returning envelope?

The instructions state: “please submit a self-addressed shipping label along with its commercial invoice and a returning envelope from FedEx, UPS or Purolator.”

  1. I was wondering if I should glue the “self-addressed shipping label” to the returning envelope or the label should be put aside the envelop (not glued)?

  2. Do I also pay postage for the returning package?

Thank you!

I used a big envelope to put my passports and also kept a small envelope (prepared with returning labels) in the same big envelope and sent to CIC. Used FedEx. Please create a commercial invoice both ways.

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Just to update. My return envelope with UPS did not have a commercial invoice. It did get pulled in Customs in Louisville, Kentucky.But i sent commercial invoice by email and it got released in a day. So please include commercial invoice both ways. Thanks


Hi Rival,

When did you receive your passports finally?

It has been 13 days for me no update


I took 15 days for me to see update on the account.

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Thanks Manu,

Nothing for me yet- Day 16 and counting

Hello Friend,

Need your help, I am generating FedEx return lable using " FedEx Ship Manager® Lite"

While making the payment , It is asking me to check the “My credit card address is the same as my ship From address.” when i unselect this option, I dont have country as USA to choose as i am only having US credit card.

My 1st payment has declined , Any help would be appreciated

I would just go to the fedex or UPS store. please make sure that you have commercial invoice both ways.

Have you got the passport back ?

Nope, not yet.

No update in CIC account either, it just says background processing is being conducted.

My medicals will expire 31st Oct, I will have little time left to do anything :frowning:

did you call them to check ?